The Little Forest Terms & Conditions
We want you to enjoy shopping with The Little Forest (thelittleforest.co.uk), so please make sure you read all sections of our Terms and Conditions before placing your order.
By using this website, you are agreeing to the terms and conditions set out below.
The Little Forest (‘we’ or ‘us’) is based in Hertfordshire, WD6 5AU, United Kingdom.
PLACING AN ORDER
By placing an order at www.thelittleforest.co.uk, you agree to have read and understood these terms and conditions.
Once you have placed an order and confirmed the payment of the goods, an email will be sent to you to inform you of the order having been received. At this moment you become bound by your order. After the goods are dispatched to the address you have provided during the ordering process, an email notification will be sent to you.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value.
If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer.
We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. We aim to process your order within 7-14 working days, subject to our current turnaround which will be displayed on the product info page. Should your desired products be out of stock or more time needed to complete it we will contact you via email. If we receive no response to our email, your remaining order will be processed and the product out of stock will be refunded.
Please read product descriptions carefully before placing an order.
Please note that all The Little Forest products include VAT (where applicable) at the current rates. Our prices may change without prior notice at any time.
All charges and refunds are in UK Pound Sterling (£). The Little Forest cannot be held responsible for any loss due to exchange rate fluctuation.
We update all product descriptions with current turnaround times, so please look out for these (currently all “made to order” items might take up to 14 working days to make). Once your item has been completed we aim to dispatch within 1 working day.
Payments are securely processed via Paypal (where you can pay using your Paypal account or if you do not have an account you can pay via card) We do not keep any card information.
Sorry we do not accept cancellations of any items which are hand painted to your colour choice. Nevertheless if you made a mistake please contact us and we will treat each case individually, try to help whenever possible. We are happy to cancel any order (apart from custom colour choices) which has not been shipped yet.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Little Forest, our employees, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of
The Little Forest, Hertfordshire, WD6 5AU, United Kingdom
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
The Little Forest are happy to offer a full refund or exchange in case of damaged items, please return it to us within 14 days of receipt.
Return postage is at the buyers expense and a refund will only be actioned once the product is received back to us in a resalable condition with all included packaging (e.g. net or cotton bags items are packaged in too.) We advise obtaining proof of postage as we will only action a refund once the item is received back with us. We retain the right to only offer a partial refund if the item arrives back with us damaged or missing pieces.
We do not offer refunds for any custom orders, unless they are faulty.
Faulty goods – in the unlikely event the we made a mistake with your order or sent a faulty item we will cover the cost of return.
HOW TO MAKE A RETURN
If you are not 100 % happy with your purchase, you are more than welcome to return your item(s) within 14 days of receipt. We will only accept items which are in perfect, unused and unwashed condition, in the original packaging.
The Little Forest reserves the right to inspect products before agreeing to any exchange or return. Buyer is responsible for the cost of postage.
Please follow the below steps:
1. Please email us at: email@example.com with your order number and reason for return or exchange.
2. Wrap up your item securely in original packaging.
3. Post your parcel and always keep your proof of postage.
Please post your goods back to us within 7 days of receipt. We recommend using a tracked service as we cannot be held responsible for items that do not arrive to us.
Our Address : Please email us, and we will give you a full postal address.
If a returned Item is shipped internationally, please clearly mark the package “RETURNED GOODS” to avoid any Custom fees. The Little Forest is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
Refunds will be made within 2 working days from the date we received your returned goods. Shipping costs will not be refunded.